Terms & Conditions

Terms & Conditions

Returns & Refunds
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return your item for a full refund (inclusive of the initial delivery charge) *
For full details on cancellations / returns please see Returns Policy and Terms of Sale


Please return the item to us in its original condition (with labels attached)**
To do so please supply us with a written notice of cancellation / return within 7 working days of receipt of the item to:

CUSTOMER RETURNS,
Gray Palmer Ltd
47 High Street
Saffron Walden
Essex CB10 1AR


**Please note: when returning the item and for your convenience the returns address label is on the postal packaging. Please include with your item, your name, address, order ID number and cancellation reason.
* you will be responsible for paying for the return of the item to us. Please ensure that the package is securely wrapped and for your protection we recommend that you use a recorded delivery service, as we cannot accept liability for goods lost in transit to us.

Damage or incorrect delivery
For all claims of damage please support with photographic evidence. If you are returning the goods owing to damage or incorrect delivery we will refund you both the price you paid for your goods (inclusive of the initial delivery charge) and the recorded delivery costs for the return postage from the original delivery point to our distribution centre, please enclose a valid till receipt indicating the return postage costs.

Refunds
We usually aim to refund any money received from you using the same method originally used by you to pay for your item. We aim to process the refund to you as soon as possible and, in any event, within 30 days of the day we received your valid notice of cancellation / return.
Your statutory rights remain unaffected.

Contact
For any questions or queries, please contact us via info@graypalmer.co.uk
Gray Palmer Ltd, registered in England and Wales, trading as 'Gray Palmer', Company No: 576265 and VAT No: 213256008
© copyright 2012